Privacy Policy

Last updated: August 20, 2026

Who We Are
This website (medisharegroup.co.uk) is operated by Medishare HS Ltd (“we”, “us”, “our”), company number 12440754, registered office 12 Old Bexley Lane, Bexley DA5 2BN. We are the data controller for the personal information collected through this website. For any privacy queries or to exercise your data rights, you can contact us at admin@medisharegroup.com.

What Personal Data We Collect
When you submit a booking request on our website, we collect the following information:
First name and last name
Contact details admin@medisharegroup.com  – 02088544913
The specific pharmacy service or appointment type you are requesting

Why We Use Your Information and Our Lawful Basis
We process your information solely to manage, process, and pass on your booking request to the relevant pharmacy within the Medishare group so they can schedule your appointment.

Under the UK GDPR, our lawful bases for processing this data are:
Personal Data (Article 6): Your explicit consent, which you give by ticking the consent box and submitting our booking form. You have the right to withdraw this consent at any time.

Special Category Health Data (Article 9): Because booking a pharmacy appointment reveals health-related information, we process this under Article 9(2)(h) for the provision of health or social care treatment, alongside your explicit consent under Article 9(2)(a).

Who We Share Your Information With
Your booking details are securely transmitted only to the specific individual pharmacy under Medishare HS Ltd that you selected during the booking process. This allows them to contact you and arrange your appointment. We never sell your personal data, and we do not share it with third parties for marketing purposes.

How We Protect and Secure Your Data
We take data security seriously and implement robust technical and organisational measures to protect your information:
All data transmitted through our website is encrypted using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) technology.
Access to your personal data is strictly limited to authorised staff members who need it to process your booking.
All data is stored on secure servers located within the United Kingdom or the European Economic Area (EEA).

How Long We Keep Your Data
We retain your booking request information only for as long as necessary to fulfil your request and manage our clinical records. Booking request data submitted via the website form is securely and permanently deleted 12 months after the scheduled appointment date, unless it becomes part of your official pharmacy medical record.

Your Data Protection Rights
Under UK data protection law, you have the following rights regarding your personal information:
The right to access copies of your data.
The right to ask us to rectify incorrect or incomplete information.
The right to ask us to erase your personal data (the “right to be forgotten”).
The right to restrict or object to our processing of your data.
The right to withdraw your consent at any time.
To exercise any of these rights, please email us at admin@medisharegroup.com. We will respond to your request within one month.

Cookies
Our website uses cookies to function properly and improve your browsing experience. Cookie consent is managed through our on-screen cookie banner, where you can view our specific cookies, accept them, or reject non-essential cookies. You can change your preferences at any time. For more information, please read our full Cookie Policy.

How to Complain
If you have any concerns about how we handle your personal data, please contact us first at admin@medisharegroup.com so we can investigate and resolve the issue. You also have the right to lodge a formal complaint with the Information Commissioner’s Office (ICO), the UK data protection regulator. You can contact them at ico.org.uk or call 0303 123 1113.

Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted directly on this page with a revised “Last updated” date.